Terms and Conditions


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Joopy Gems’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The information on this website is provided by Joopy Gems and while we endeavour to keep the information up to date and correct, we cannot guarantee that the site and its contents are completely free from technical errors. Because of the nature of the medium, and the risks of interruption and disruption, we accept no liability arising from your use or reliance on the information or links contained on the site. We reserve the right to change, modify, substitute, or remove, without notice, any information on this site as necessary.

The term ‘Joopy Gems’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1G Middle Lane, Discovery Lane, Hong Kong. Our company registration number is 51950258-000-03-12-0 (Hong Kong). The term ‘you’ refers to the user or viewer of our website.


This website and its content, including images, photographs, written text and design, is copyright of Joopy Gems. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may print, download or copy the contents and other downloadable materials on the site for the sole purpose of placing an order with Joopy Gems or using the site as a shopping resource
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

No right, title, or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of permanent storage system, electronic or otherwise.

Use of our website:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).We do not accept any responsibility for any content on any web site linked from this web site. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. If you experience any problems with this website, please contact

Every effort is made to keep the website up and running smoothly. However, Joopy Gems takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Hong Kong.

Your Account

You may open an account with us. You will need to log on to our website with your own account login name and password to have access to the information stored in your account. You must keep your account name and password confidential to prevent unauthorised users from having access to your account.

You must tell us immediately if you believe that your account is being used without your authority, or if you believe the security of your account information is compromised.

You are responsible for all activity on your account, including, as examples only, purchases, returns and cancellations.

Please ensure that all of the information you provide to us for your account is accurate and complete. Please inform us promptly if any of that changes. You are able to amend your own details when you log in to your account.

We may, at any time, and without having to give reason, suspend, modify or close accounts.

Placing an Order

Goods are subject to availability. Whilst we do our best to keep inventories up to day, errors, may occur and we may not be able to meet your order. If this happens, we will contact you. We may send you an email to confirm that we have received your order and are processing it. That email is not a confirmation that we have accepted your order. There is no legally binding contact at that stage.

When we have received your payment and processed the order for delivery, we will send you an email to tell you that your order is completed. There is then a binding contract. We will send you an email if we decide to decline all or part of your order.

We reserve the right to pass on your details to third parties for credit, address and identity checks. This helps to protect you and us from fraud.

Products and Prices


The vast majority of the stones we supply are natural and inevitably colours, markings and cuts may vary from the images shown. We do however make every effort to supply stock of consistent quality. Images on this website are not to scale, although sizes are given wherever possible. We have made every effort to picture products and colours as accurately as possible; however computer monitors may vary and there may be some discrepancies.


We endeavour to give you the best prices we can and will try to hold our prices wherever possible, despite fluctuations in the world market. When we can get items at a better price we will pass on the benefits to you as well.

Export Prices

The prices shown on the website are our export prices.

Discounts and Discount Codes

Occasionally we will email our customers discount codes or have ongoing promotions available on the website. To receive your discount you will need to enter your discount code in the shopping basket and click 'apply discount'. Please note that you may only use one discount code per order, and one discount at a time. Discounts apply to goods value only. If the discount code has an expiry date we regret any orders received after this time will not qualify for this discount. We regret we cannot apply the discount code after you have placed your order if you forget to enter the code. To avoid disappointment, please always remember to enter your discount code in the shopping basket and click 'apply discount'.


You may pay for your order on our website. We accept paypal, e-cheque, most major credit cards and apple pay.


All delivery times are estimates only and we cannot guarantee delivery at any particular time or date (unless you have specified an actual delivery service).

We may deliver the goods in instalments. Each instalment is treated as a separate contract.

We have to deliver to the customer at the specified shipping address. We cannot deliver to any other address and we cannot deliver to a third party. This helps to protect you against fraud.

With international orders, customs and duty may be imposed by your own country. These are your own responsibility and we cannot be held liable for any fees and costs incurred.

Delivery and Risk

You must inspect the goods on delivery. If any goods are damaged, or not delivered, you must write to tell us within three working days of delivery. You must give us (and any carrier) a fair chance to inspect the damaged goods.


You may cancel the order with a complete refund at any time. If you order has not shipped, we will cancel and refund the order in full. If your order has already shipped, you must request a cancellation by emailing us at We may suspend or cancel the order, by emailed notice if:

  • you fail to pay us money when due
  • your e-cheque does not clear
  • you fail to honour your obligations under these terms

Our satisfaction guarantee

You may return all or part of your order if you are not satisfied with your goods in any way and we offer a 30-day money back guarantee. You may return your order by giving us notice of return within 30 days of the date of ordering. Such notice may be given by mail, fax or email. If you are returning because of any problem with the goods, please notify us of the problem at the time of return.

We will meet the cost of return whatever the cause of dissatisfaction, but we ask that you allow us to nominate the carrier.


We warrant that the goods:

  • comply in material respects with their description on our website
  • are free from material defect at the time of their delivery

The descriptions and images on our site are for identification only. The goods may vary slightly from their description, of appearance, technical specification, dimensions and weight, and performance.

If you believe that we have delivered goods which are defective in material or workmanship, you must:

  • inform us by email, with full details, as soon as possible
  • send us a photograph of the damage

If the goods are found to be defective in material or workmanship, and you have complied with the conditions listed in Delivery and Risk, we will, at our option, replace the goods or refund the price.

We are not liable for any other loss or damage (including indirect or consequential loss, financial loss, loss of profits or loss of use) arising from the contract or the supply of goods or their use, even if we are negligent.

Waiver and Variations

Any waiver or variation of these terms is binding in honour only unless it:

  • It is made (or recorded) in writing (email is acceptable)
  • It is agreed to by both parties (or recorded) in writing (email acceptable)
  • It expressly states an intention to vary these terms.

All orders that you place with us will be on these terms (or any that we may issue to replace them). By placing an order with us, you are expressly waiving any printed terms you may have to the extent that they are inconsistent with our terms.